PublicPin reporting guides
Make your local issue easier to understand
A clear photo, the right category and an accurate location help your community recognise a problem and follow its progress. These practical guides explain what to capture and how to keep the shared record useful.
How to report a pothole or damaged road
Learn how to document a pothole, choose the Road category, check for an existing report and follow a road issue on PublicPin.
Read the guideHow to report overflowing bins and dumped waste
Create a clear community report about overflowing bins, litter or dumped waste, protect photo privacy and record cleanup progress with PublicPin.
Read the guideHow to report water leaks and waterlogging
Learn how to document visible water leaks and waterlogging, select a useful category and share location-based updates without duplicating reports.
Read the guideWhat happens after you pin an issue?
Once an upload succeeds, the pin becomes visible on the map. New photos wait for administrator approval before becoming public. A pending photo does not hide the pin.
Nearby people can confirm that the issue is still there or submit evidence of a resolution. “Resolution reported” means a fix has been submitted. Closed and administrator-verified statuses are separate signals; none is a promise from a government authority.
You can follow a pin for updates. If a report is waiting to upload, it has not been published yet: check Pending uploads to retry or cancel it.
A community record, alongside official channels
PublicPin helps people make shared local problems visible. It is not a government complaint portal or emergency service, and a report does not automatically reach an authority. Use the responsible service’s official channel when you need an official complaint or urgent response.
Explore community reports